Failure in the Housing Market

20 October 2008

The vendor from whom I originally ordered a Habitrail Mini and some accessories has failed to deliver.

I'd placed an order on 08 October with Fresh Marine, I was provided with a URL for checking on the status of my order. When, after ten days, the Mini and accessories had not arrived, I went to the page and discovered that the order status was simply blank, so I sent an e.mail query. To-day I received e.mail stating

Unfortuantely your order is cancelled as we do not have an eta when hagen will have the items.
All-in-all, this is markèdly poor performance from Fresh Marine. The order status page could have reported that they were waiting on word from Hagen, were that the case. It appears that Fresh Marine were completely inert until my query.

I have found another vendor, Critter-Cages, offering the same products, and at lower prices. And, fortunately, I do have the Crittertrail Mini Two, and I even recently acquired Expansion Kit 3; so there will be much for the mouse when I get one, even if I don't have a Habitrail.

For what it's worth, my orders from Better Homes & Gardens (Crittertrail Mini Two), UPCO (water bottles), and PetCo (expansion kit) have all gone well.

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