eBay is one of those institutions that tries both to stream-line and to impair the complaint process by requiring that complainants use forms. In spite of eBay's efforts at impairment, I managed to use one of their forms to clearly report a pattern of shill feed-back, with demonstrating evidence. Thwarted, they fell-back to asking me for details in e.mail that were already provided in my initial report, as if they were lacking. At such point, many people of course give up, and others write an outraged response that eBay can then dismiss as the work of someone irrational. I instead took advantage of the fact that I was no longer confined to the earlier format, restated the case more as I would originally have stated it (if not confined by the form), adding new information that had arisen. And I concluded by making reference to the civil liability that eBay would develop by failing to act.

Tags: eBay

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